Yes. Customer Service can assist with rescheduling a delivery order if the request is made before the applicable cutoff time.
Delivery Scheduling Window
Deliveries can only be scheduled or rescheduled up to 6 days in advance.
Delivery availability is based on the dates and times available in the system at the time the request is made.
Rescheduling an Existing Order
Customer Service can assist with rescheduling your delivery if the request is completed before the cutoff time on the day before your scheduled delivery:
Monday–Saturday: Before 8:00 PM
Sunday: Before 5:00 PM
Example: If your delivery is scheduled for Friday, you must request the reschedule by 8:00 PM on Thursday.
Note: You can only reschedule once per order, and the request must be submitted before the applicable cutoff time.
What Happens After the Cutoff?
Once the cutoff time has passed, your order is confirmed to go on route the following day for its scheduled delivery attempt.
If you are unable to receive the delivery:
The delivery attempt will be marked as failed.
The order will be canceled.
Need to Change Your Delivery Date After the Cutoff?
If you need to change your delivery date after the cutoff time, the original order must be canceled and a new order placed.
Please note that product availability may have changed since the original order was submitted. Customer Service cannot guarantee or reserve specific products, promotions, or discounts that are no longer available or active.
Note: Rescheduling is subject to delivery availability and the applicable cutoff times. Customer Service cannot manually override the scheduling system or guarantee a specific delivery date.