Patients should review their order prior to submission to confirm any discounts, promotions, loyalty points, and/or coupons have been properly applied.
Automatic discounts, such as but not limited to group discounts (Industry, Senior, Veteran) or bulk discounts, will apply to eligible orders once conditions have been properly met. The same is true for some promotions, specified identified in their respective terms and conditions articles.
Any non-automatic discounts, such as birthday discount, or the application of loyalty points or coupon codes are the responsibility of the patient to apply during checkout before the order is submitted.
We recommend reviewing your order details in advance to make sure any eligible discounts or rewards have been applied correctly. If you need assistance, please contact our Customer Success team before your delivery day so we have the best opportunity to review and update your order, if applicable.
Once an order is out for delivery, changes to discounts, promotions, loyalty rewards, pricing, or the order total are not guaranteed. To help avoid any delays or issues with your delivery, please make sure all requested adjustments are addressed prior to the delivery date.
If you are unable to accept the order as-is upon arrival, the order may be returned to the dispensary and marked as a failed delivery attempt. A new order may need to be placed, and product availability may vary when reordering.