Customer service can assist patients in rescheduling a delivery order as long as the request is initiated and completed prior to the 4pm cut-off the day-before the originally scheduled delivery date. (eg. delivery date is Friday, patient has until 4pm Thursday afternoon).
After that cut-off time the order is "locked in" to go on route the following day for the delivery attempt. At that point in time if the patient is unable to make arrangements to receive the delivery, the attempt will be marked as failed and the order cancelled.
Should patients still wish to reschedule, or need a different delivery date for any other reason after the cut-off time the day before - the order will need to be cancelled and then resubmitted. It is important to note that cancelling the original order does return the product to inventory, and if the inventory levels are too low, the product will not be available to be added to the new order being submitted. Customer service is not able to promise or manually manipulate the system to place a specific product in the order.
We will only allow an order to be rescheduled (per the above conditions) one time.