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Loyalty Program Policy

  • Updated

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Our loyalty program is simple and rewarding.
Patients earn a point-per-dollar spent.
($170.16 order total = 170 points)

Points can be redeemed in the following increments:

100 Points - $5 off
200 Points - $10 off
300 Points - $15 off
400 Points - $20 off
500 Points - $25 off
600 Points - $30 off
1,000 Points - $50 off
1,500 Points - $75 off
2,000 Points - $100 off

 

 Terms and Conditions

  • Eligibility
    • To accrue loyalty points, patients must be enrolled in our loyalty program. The initial ability to enroll is offered at the time of account creation on our website.

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    • To enroll at a later time, patients can contact our customer service team and express their request to be enrolled.
        • Any purchases made before enrollment in the loyalty program are not eligible for retroactive credit.
  • Purchases
    • The purchase of all products (via our website or in-store) counts towards the accrual of loyalty points, except purchases from 710 List Drops. 
    • Points cannot be both earned and redeemed within the same transaction.
    • Recent purchases will not reflect in your loyalty account until after the order is delivered and the transaction is fully completed. This may take up to (1) business day.
  • Redemptions
    • Redemptions apply to all products and brands, except for 710 List Drops and merchandise or accessories.
    • Patients are only allowed to apply (1) loyalty tier redemption per transaction. At checkout, their account will indicate what tiers are available to choose from.
    • Patients are not permitted to combine or stack redemption tiers.

 

FAQ

How do I apply loyalty points to my order?
When you go to check out to complete placing an order, there is a section that will display your available discounts and available loyalty redemption tiers.

 

I do not see the change in my loyalty count reflecting my recent purchase. What do I do?
Please contact our customer service team so we can investigate further. Note: changes could take (1) business day to update.

 

My subtotal was $100 before I applied loyalty points, so I didn’t have to pay the delivery fee. But now that the points were applied, it says I do?
Your subtotal after the application of loyalty points must meet or exceed the $100 minimum to avoid the delivery fee.

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