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General Delivery FAQ |
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What if I live in a county you don’t deliver to? |
It may not be feasible for all patients that encounter this situation, but while we are unable to deliver to your specific county, we can deliver to virtually any* address you provide us with that falls within one of the other counties that is eligible for delivery. Some patients provide an address for a friend or family member’s house or a public place such as a park or convenience store parking lot. You are still required to be present to receive your delivery unless you have a licensed caregiver. *We are unable to deliver to government buildings, parks, churches, and schools. |
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Do you offer same-day delivery? |
No, we do not offer same-day delivery currently. |
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Can I pick when I want my delivery to arrive? |
No, we do not offer patients the ability to request delivery at a specific time, but we do try to accommodate requests for deliveries before or after a certain time (before 4PM, or after 4PM). Please note that these requests may not be possible to accommodate. If you are unable to be present to receive your delivery (and do not have a licensed caregiver that could receive it) please contact customer service about rescheduling. 305-912-2929 |
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Do you charge any fees for delivery? |
If your subtotal, after the application of any discounts or loyalty/rewards, does not meet or exceed our minimum purchase amount of $100, then yes we charge a $15 delivery fee. |
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Can I change my delivery address? |
Please contact customer service to see if we could do that for you. Our ability to be able to change your delivery address after your order is out for delivery is assessed on a case-by-case basis. |
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Can I tip the drivers? |
Yes, you are welcome to tip (or not tip) the drivers at your discretion. |
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Are the delivery vehicles discreet? |
Yes, the vehicles are unmarked. Our drivers will be wearing uniforms and ID badges. |
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Can the order be left at my door, in my mailbox, etc? |
No, we require face-to-face contact to be able to complete your delivery. The drivers will need to verify your identity with a valid photo ID, collect your payment (if paying cash), and have you sign a physical manifest that you did receive your order. |
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Can my friend/roommate/etc accept my delivery? |
For any individual besides yourself to accept your delivery, they are required to be licensed (in Florida) as your caregiver within the medical marijuana program. Someone that has Power of Attorney would still need to be licensed as your caregiver. |
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Can I remove items from my order when the drivers arrive?
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No, the drivers are not able to make any changes to your order. If you are not able to accept it as-is, the order will be returning with the drivers back to HQ. You will need to contact customer service to reschedule the delivery for another day. They will also be able to assist you in making any changes to the original order. |