New Website FAQ
I had an account I used with your old website. Do I have to register/create a new account?
Yes, any accounts you may have previously used to purchase through our old website are now non-compatible with our new website as we have changed some of the software and systems we use.
Am I required to create an account to purchase?
Yes, to make a purchase through our new website you are required to create an account and log in each time to order.
Any requirements for making an account?
Yes, you must be an active registered patient with the Florida medical marijuana program. One of the cool new features with our new website is that you can view your available milligrams and allotment prior to purchase (or just to keep an eye on the amounts instead of logging into the registry itself.) For our system to be able to display this information for patients, when you create an account, it validates your patient status against the registry.
It won’t let me create an account. I can’t figure out why?
There are three aspects of the account creation process that are usually the culprit for why you are not able to make an account:
· Email Address – the email address you use to create your account on our website must match the one you used when you initially applied for your medical card with the state. (If you are unsure which email address it was – perhaps you have multiple – give our customer service team a call and we can look up the information for you)
· First Name or Last Name – you must enter your name as it is printed on your actual medical card. For example, if your name is Michael but you prefer Mike, you must register using Michael. Don’t forget to include any suffixes.
· Patient ID # - most commonly there is the possibility you are typing an “O” where a zero should go, but sometimes you might have reversed the order of a few characters. (If you are unsure which email address it was – perhaps you have multiple – give our customer service team a call and we can look up the information for you)
I was previously enrolled in your loyalty program. Do I need to opt-in again?
Yes, although you may have an existing loyalty account with us, we encourage you to enroll again during the account creation process. We can always link the new account and the old account together so you are not missing any purchase history.
Can I enroll in the loyalty program later?
Sure! Whenever you are ready, just contact our customer service team and they will enroll you.
What payment options do you accept?
Previously we did accept Canpay, but we have discontinued accepting it as a valid method of payment. We accept either cash-on-delivery or “pre-payment” using ACH via Aeropay. The ACH can be configured from your account after creation.