Customer service can assist patients in rescheduling a delivery order if requested and completed before 8 PM Monday–Saturday or before 5 PM on Sundays, the day before the scheduled delivery date. (e.g., delivery date is Friday, patient has until 8 PM Thursday afternoon).

Note: You can only reschedule once per order, and the request to reschedule must be made before 8 PM Monday–Saturday or 5 PM on Sundays the day before your scheduled delivery.

After the cutoff time the day before delivery, the order is confirmed to go on route the following day for the delivery attempt. If the patient is unable to receive the delivery, the attempt will be marked as failed and the order will be canceled.

If patients need to reschedule or change their order’s delivery date after the cutoff time the day before delivery, they must cancel the original order and place a new one. However, availability of products may have changed since the original order was submitted. Customer service cannot guarantee, reserve, or manually manipulate the system for specific products or promotions/discounts that are no longer active.